About Management Wilmington NC

The only times that employees can successfully challenge your authority is when they see that you are not practicing what you preach. Keep in mind that your employees are your primary customers. Treat them with the same respect and caring service that you deliver to your external customers in Wilmington.

Future State Associates
(910) 599-9380
PO Box 12187
Wilmington, NC
 
Business Process Analytics
(704) 678-1660
1437 E. Franklin Blvd., PMB #112
Gastonia, NC
 
Bear Rock
(919) 859-6610
1225 Crescent Green Dr
Cary, NC

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Radford Properties
(919) 585-7251
224 Parkside village dr
Clayton, NC
 
ALM Enterprise, LLC
(704) 431-4821
100 East Innes Street, Suite 300
Salisbury, NC
 
Carolina Power Consultants Inc
(704) 509-9686
11515 Reames Rd
Charlotte, NC

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Global Networkers, Inc
(704) 343-0094
14045 Ballantyne Corporate
Charlotte, NC
 
Multiple Choice, Inc.
(704) 865-7463
PO Box 837
Gastonia, NC
 
Powers & Assoc
(704) 849-8387
5960 Fairview Rd Ste 400
Charlotte, NC

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RoleModel Consulting
(919) 667-8281
342 Raleigh Street
Holly Springs, NC
 
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About Management

Is “walking the talk” a tired old cliché or a bold new concept? Very few managers today are receiving formal management training. As a result, many are poor communicators and weak in their delegation and leadership skills.

According to a Gallup poll, 25% of U.S. employees would fire their bosses if they could. Why? Because many managers set high service standards for their employees, yet fail to abide by those same standards.

If you are a manager, you are in an excellent position to lead by example. Your employees will only respect your authority if they observe your excellent customer service skills on a daily basis. Customer loyalty must be a top-down initiative.

Here are five ways you can earn greater respect and increase employee loyalty:

-Always give performance reviews and salary increases on the promised dates. Employees have those dates memorized. They won’t feel valued and will resent you if their review dates are postponed or forgotten

-Have empathy for your employees. Show compassion by being flexible with hours and time off so they can tend to family emergencies or illnesses.

-Be a mentor and coach by sharing your knowledge and experience. Explain to them how business decisions were made, especially when it involves them.

-Trust your employees and be willing to delegate projects based on their strengths. If you tend to be a control freak, learn to let go and get out of the habit of micro-managing people.

-Let your employees know they’re valued. Smile at them, be approachable, remember the names of their family members and sincerely thank them every chance you get.

The only times that employees can successfully challenge your authority is when they see that you are not practicing what you preach. Keep in mind that your employees are your primary customers. Treat them with the same respect and caring service that you deliver to your external customers. Remember that you set the tone for your entire department. Your employees are watching you!


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