Mid-level Service Technician Winston Salem NC
Mid-level Service Technician
From Automotive Retailing Today...
Mid-level service technicians inspect, maintain and repair vehicles. Technicians use diagnostic tools to identify the source of problems and then make adjustments or repairs.
As with all positions within dealerships, mid-level service technicians are expected to uphold the highest ethical standards.
The duties of a mid-level service technician vary depending on specialties; however, general duties include:
- Diagnosing the cause of malfunctions and performing work specified on the repair order with efficiency and in accordance with dealership and/or factory standards.
- Repairing or replacing all parts of a vehicle including wheels, axles, frames, defective ball joint suspensions and brake shoes; installing and repairing air conditioners and servicing components such as compressors, condensers, and controls; and testing electronic computer components in automobiles to ensure that they are working properly.
- Communicating directly with the service advisor so that customers can be informed if any additional service is needed. Providing an estimate of time needed for additional repairs.
- Inspecting and testing new vehicles for damage and recording findings so that necessary repairs can be made.
- Supervising and training apprentice or entry-level technicians.
Most mid-level technicians have two to five years of experience as an entry-level automotive technician and hold at least one National Institute of Automotive Service Excellence (ASE) certification in the eight automotive specialty areas (engine repair, engine performance, heating and air conditioning, electrical systems, automatic transmissions, manual transmission and axle, brakes and front end). Mid-level technicians work toward obtaining all eight certifications.
Service technicians must keep abreast of the federal, state and local regulations that affect their operations, and must also comply with these regulations as well as hazardous waste disposal and OSHA policies.
People working within the automotive industry often have to work extended hours, evenings and weekends to achieve their goals.
Most employers regard the successful completion of an automotive technology training program in a National Automotive Technicians Education Foundation (NATEF) certified high school or community college as the best preparation for service technicians. Automotive Youth Educational System (AYES) programs in high schools and community colleges provide excellent training and intership opportunities. Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred.
Focusing on the following coursework may be useful to those seeking a career in automotive service: mathematics, computers/electronics, automotive service and technology and courses that teach analytical skills.
Once service technicians obtain all eight specialty certifications from the National Institute of Automotive Service Excellence (ASE), they can work toward becoming a master service technician or shop foreman.
Technicians may become service managers, race team pit crew members, automotive writers - even auto technology teachers. Those with a flair for business may own their own shop or manage a shop or car dealership.
The average annual earnings of mid-level technicians are approximately $37,000 to $47,000. Earnings vary depending on experience, and the dealer's geographic location and size.
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Benefits vary by employer, but most dealerships offer on site training, health insurance, retirement plans, and other benefit options. Talk with the specific dealer human resource manager about benefit packages.
Working in the automotive industry can be physically demanding. Certain positions require employees to spend most of their workday on their feet and to carry heavy and awkwardly sized items. A reasonable level of physical fitness and flexibility is beneficial.
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