Parts Counter Sales Concord NC
Parts Counter Sales
From Automotive Retailing Today...
The parts counter salesperson works at a pickup window to assist the service technicians and walk-in customers in purchasing parts and accessories.
As with all positions within dealerships, parts specialists/counterpersons are expected to uphold the highest ethical standards.
Job duties for a parts counter salesperson include:
- Tracking all incoming and outgoing parts for a dealership.
- Locating available parts when the dealership is out of stock.
- Handling parts payment collection and making sure all parts are billed correctly through the service department and collision repair shop.
- Packaging and shipping parts back to the manufacturer from time to time, and completing the appropriate record keeping.
- Referring to parts manuals (both hard copy and electronic format) to identify exactly the right part(s) for the make, model and year of vehicles being serviced.
Parts counter salesperson should have knowledge of inventory systems and vehicle systems such as brakes, suspension/steering, electrical, engines, fuel, systems, air conditioning/heating and engines.
The ability to work well with the public and being able to balance multiple customers at a time is important.
Exceptional organizational skills as well as a firm understanding of automotive components and their association with a vehicle are useful when working in the parts department.
People working within the automotive retail industry may have to work extended hours, evenings and weekends to achieve department goals.
A high school diploma or the equivalent is required. A background in business and automotive classes is useful.
With management experience, parts specialists can quickly become parts manager.
The average annual earnings of parts counterpersons are approximately $22,000 to $39,000. Earnings vary depending on experience and the dealer's geographic location and size.
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Benefits vary by employer, but most dealerships offer on site training, health insurance, retirement plans, and other benefit options. Talk with the specific dealer human resource manager about benefit packages.
Working in the automotive industry can be physically demanding. Certain positions require employees to spend most of their workday on their feet and to carry heavy and awkwardly sized items. A reasonable level of physical fitness and flexibility is beneficial.
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