Service Advisor Asheville NC

From Automotive Retailing Today... Job Definition A service advisor (also referred to as a service consultant) works with customers to schedule service work and communicate any additional service needed. Service advisors also handle the administrative and customer relations aspects of service department operations.

Careerpro Resumes
(919) 787-2400
3700 National DR
Raleigh, NC
 
Vocational & Career Assessment of Raleigh
(919) 266-6206
2721 Old Milburnie RD
Raleigh, NC
 
OMITT Trade School
(704) 567-1230
5413 H Albemarle Road
Charlotte, NC
 
Dew K Michie Harriss Ph.D.
(336) 272-0855
806 Green Valley Rd
Greensboro, NC
 
ITT Technical Institute
(704) 423-3100
4135 South Stream Boulevard
Charlotte, NC
 
NASCAR Technical Institute
(704) 658-1950
220 Byers Creek Road
Charlotte, NC
 
Healthcare Careers Code Blue
(336) 765-8002
2560 Lockwood DR
Winston-Salem, NC
 
Career Development Consultants
(336) 854-9393
1209 Westminster DR
Greensboro, NC
 
David Hall Career Conculting
(336) 499-8585
3447 Robinhood RD
Winston-Salem, NC
 
Aveda Institute Charlotte
(704) 333-9940
1520 South Boulevard Suite 150
Charlotte, NC
 

Service Advisor

From Automotive Retailing Today...

Job Definition

A service advisor (also referred to as a service consultant) works with customers to schedule service work and communicate any additional service needed. Service advisors also handle the administrative and customer relations aspects of service department operations.

A service advisor's main job is to interpret customer concerns and comments for the technician, so that the technician will diagnose problems correctly. The advisor then translates the technician's findings, which may be very complex, into language the customer will understand.

As with all positions within dealerships, service advisors are expected to uphold the highest ethical standards.

Job Duties

The duties of a service advisor include:

  • Greeting customers, scheduling service appointments and receiving vehicle information.
  • Listening to requests of the service desired and clearly explaining information on the repair order.
  • Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
  • Estimating the cost and time needed to do the repair, taking into account the customer's schedule.
  • Handling customer complaints and maintaining high customer satisfaction standards.
  • Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed.

Job Requirements

Two years of experience in a dealership position and general knowledge of vehicle mechanical operations is recommended for service advisors. Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred.

Service advisors must possess strong communication skills to deal with customers, employees and vendors.

People working within the automotive retail industry often have to work extended hours, evenings and weekends to achieve their goals.

Education Requirements

Most employers regard the successful completion of a National Automotive Technicians Education Foundation (NATEF) certified technical training program in automotive technology at a high school or at a community college as the best preparation for any service position.

Focusing on the following coursework may be useful to those seeking a career in automotive service: mathematics, computers/electronics, automotive service and technology, business and courses that teach analytical skills.

Career Path

With the right amount of experience, service advisors may advance to managerial positions, such as service manager and service director.

Salary Range

The average annual earnings of service advisors are approximately $39,000 to $58,000. Earnings vary depending on experience, and the dealer's geographic location and size.

Please click here for more information about average salaries.

Benefits

Benefits vary by employer, but most dealerships offer on site training, health insurance, retirement plans, and other benefit options. Talk with the specific dealer human resource manager about benefit packages.

Physical Demands

Working in the automotive industry can be physically demanding. Certain positions require employees to spend most of their workday on their feet and to carry heavy and awkwardly sized items. A reasonable level of physical fitness and flexibility is beneficial.

Find out more at CareerVoyages.gov