The IT Field Wilmington NC

Industry Overview When considering a career in Information Technology, you will soon realize that there are many career options and good jobs available. You will also discover that IT careers offer the flexibility to work in a variety of different industries.

Dew K Michie Harriss Ph.D.
(336) 272-0855
806 Green Valley Rd
Greensboro, NC
Career Choices
(336) 765-7557
1328 Westgate Center DR
Winston-Salem, NC
Joyce Richman & Associates LTD
(336) 288-1799
2911 Shady Lawn Dr
Greensboro, NC
David Hall Career Conculting
(336) 499-8585
3447 Robinhood RD
Winston-Salem, NC
Joblink Career Center
(336) 727-2450
516 N Trade St
Winston-Salem, NC
Instruction for all Reasons - IFAR
(704) 442-9315
524 Jefferson Drive
Charlotte, NC
Vocational & Career Assessment of Raleigh
(919) 266-6206
2721 Old Milburnie RD
Raleigh, NC
Aveda Institute Charlotte
(704) 333-9940
1520 South Boulevard Suite 150
Charlotte, NC
ITT Technical Institute
(704) 423-3100
4135 South Stream Boulevard
Charlotte, NC
OMITT Trade School
(704) 567-1230
5413 H Albemarle Road
Charlotte, NC

The IT Field

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Industry Overview

When considering a career in Information Technology, you will soon realize that there are many career options and good jobs available. You will also discover that IT careers offer the flexibility to work in a variety of different industries. Just look around and you can see how much we rely on this technology everyday. Then imagine being part of this exciting, growing, and fast-changing industry.

Today's IT plays a critical role in the work of all major industries as well as being a distinct industry on its own. The Information Technology Association of America (ITAA) reports that 92% of all IT workers are in non-IT companies, 80% of which are small companies. Even if the career you choose does not focus solely on IT, the job will likely involve the use of computers and technology to accomplish tasks and process information.

Students interested in becoming IT computer repair technicians or computer support specialists generally can get started with specialized training, an appropriate industry-skill certification, and/or an Associate degree in a computer-related field, plus hands-on experience with computers. Those aspiring to become computer programmers, network engineers, or database administrators usually should plan on at least 4-years of specialized college training.

Technical and professional certifications are also increasing in popularity and importance. IT workers are expected to continually update their knowledge and acquire new skills to remain qualified. In preparing for these credentials, community and technical colleges now play a central role in training new workers, in upgrading the skills of incumbent workers, and in preparing individuals transferring from other occupations.

Individuals interested in an IT career should possess curiosity, have the ability to think logically, and have strong problem-solving skills. A working knowledge of mathematics and good communication skills are also important since troubleshooting, teamwork, and helping others are vital aspects of most of IT jobs. In addition, Web designers and developers also need imaginative and artistic skills. Whether dealing with customers, managers, or other computer specialists, IT professionals need the abilities to solve technical challenges as well as to communicate effectively on paper, in-person, and electronically.

Right now - there are many high-skilled, interesting, and good-paying job opportunities in IT. In fact, America continues to suffer from a shortage of qualified IT workers with flexible and portable skills who can readily adapt and respond to ever-changing IT workplace demands and processes.

From entry-level technicians to computer scientists to chief information officers, there are limitless career possibilities in today's Information Technology. Why not explore how one of these opportunities might benefit you?

Copyright © 2006 The Computing Technology Industry Association, Inc.

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Community: The IT Field

How an Outsourced IT Help Desk Support Specialist Improves Efficiency

Author: Grace Enderlein

Using an outsourced IT help desk support specialist can save company money, and it will not compromise service levels. There are savings in staff expenditures, and their troubleshooting capabilities mean the quick resolution of technical problems. IT support is a necessity for a business, and in these tough economic times, a company cannot afford to have wasted time. An outsourced IT help desk has constant coverage, so that work does not have to come to a halt because of a technical problem that is not being addressed.

An outsourced IT help desk service can be contracted for a reasonable cost. Whether it is supporting an in-house staff, or the only IT support source, outsourcing is not as costly as hiring, training and managing in-house employees. An answering service staff is trained and certified to communicate with customers professionally and knowledgeably, so service is never compromised despite less of an investment needed.

In addition to the savings on staff expenditures, an outsourced IT help desk can be more efficient by improving service levels due to their highly trained staff. Considering the proactive capabilities of an outsourced IT help desk support specialist, they can avoid some problems from ever happening. When problems do occur, their quick response will have difficulties fixed quickly. This decrease in down time ultimately saves company money, and businesses are more likely to run smoothly with fewer technical interruptions.

IT help desks deal with many problems including support for hardware and software, password resets, network problems, and remote access problems. Outsourced IT help desk support specialists are highly trained in all of these areas of troubleshooting, and also listen closely to customers and employees to improve service. An outsourced IT help desk can capably and efficiently support a work force during or after business hours.

About the Author:

Grace Enderlein is a freelance writer and editor. “How Using an Outsourced IT Help Desk Support Specialist Improves Efficiency” notes the money savings, improved service and time efficiency of outsourcing an IT help desk. offers call center services with dedicated customer service agents to aid customers in technical support.

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